Terms Conditions

Terms and Conditions of Use - Shopping Online.store

Last updated: 11 January 2020

1. Terms and definitions

1.1. In these Rules and condition of use, unless the context requires otherwise, the below-mentioned terms have the following meanings and are an integral part of it:

International Trading Platform — website https://shopping-online.store and its mobile version being a service for advertising goods and services, and also providing access to information about goods and services intended for potential  Buyers (consumers).

Owner of International Trading Platform — LLC “SHOPPING-ONLINE.STORE” (hereinafter referred to as SHOPPING-ONLINE (Legal address: 2, Ozernaya Str. Flat 74, Kaliningrad, Kaliningrad Region, 236029, OGRN 1067746062449, email: info@shopping-online.store).

Buyer - any individual and legal entity including a foreign state, using the International Trading Platform under the terms of these Rules.

Seller — an individual entrepreneur, a legal entity including a foreign state (Importer/Exporter) or a self-employed person (an individual in case of  sale of a used product), performing  activities for the sale of goods and offering the Buyer to conclude a contract for the sale of goods by placing Goods on the International Trading Platform.

Goods (Products) — the subject of a sales contract which is concluded between the Buyer and the Seller. The Seller is the owner of Goods being sold. All relations related to Goods purchase and sale arise between the Seller placing Goods on the International Trading Platform and the Buyer.

Ad - the subject of a contract for services concluded between the Seller and  the International Trading Platform of LLC "SHOPPING ONLINE". The contract specifies the general conditions of mandatory relations when SHOPPING ONLINE provides information-technical and advertising services.

Personal Cabinet (dashboard, profile) is a personal and inaccessible to third parties section of the International Trading Platform, which serves for the purpose of finalization of Orders and  Services, as well as getting special offers under these Rules, which is accessed after registration by entering the Buyer’s or the Seller’s authentication data.

Pick-up Point  - a separate subdivision (agreed between the Seller and the Buyer) that delivers and releases Orders to Buyers who indicated the address of a respective Pick-up point as the place of delivery.

Postamat — an automated terminal for the goods release.

Order – implementation by the Buyer of activities aimed at conclusion of a contract for Goods delivery, as well as a contract / contracts for the sale of a relevant  Product/ relevant Goods with the Seller / Sellers, by finalization of an order for Goods and specified services on the International Trading Platform.

Services - delivery services provided by the Seller to the Buyer with respect to Goods purchased by the Buyer through the International Trading Platform or information-technical and advertising services provided by SHOPPING ONLINE to Sellers and Buyers with respect to running and viewing ads of goods and services, selling goods by the Seller to the Buyer through the International Trading Platform.

Door shipping of goods (shipping of products) - delivery of goods to the address specified by the Buyer, different from addresses of Pick-up points and Postamat addresses provided that the Buyer has discussed the door-to-door delivery address with the Seller and has reached such an agreement.

Discount is a discount provided for a certain Product by the Seller. The discount amount is indicated on the Product page. The Product price is indicated considering   promotional discount.

2. General terms

2.1. By using the International Trading Platform, the Seller and the Buyer agree to the terms of these Rules.

2.2. The International Trading Platform provides the Buyer with a free opportunity of information retrieval about Goods and Services, familiarization with product offers from the Sellers, getting (including search results) product offers and information, as well as other capabilities.

2.3. SHOPPING ONLINE may independently and without notifying the Buyer select reviews for publication, including:

• In case of using the International Trading Platform any authorized Buyer may send reviews for  Goods placed on the International Trading Platform and set ratings for Goods;
• together with the Buyer's reviews, his name will be published as specified by him in the Personal Cabinet of the International Trading Platform;
• to avoid publishing reviews, the content of which is not related to the subject matter of   the International Trading Platform, or purchasing on it;
• to avoid publishing reviews, the content of which is not related to actual experience with a respective product;
• to avoid publishing reviews containing obscenities, abusive comments, including photos and images that are unaccessible from an ethical point of view;
• to avoid publishing reviews and comments containing links to other websites and personal data of third parties;
• to delete published reviews at any time;
• to determine independently  a period during which reviews are considered relevant and for duration of which they are published on the International Trading Platform.

2.4. The Buyer and the Seller agree that messages posted by them on the International Trading Platform (with the exception of messages in the personal cabinet between the Buyer and the Seller subject to the secrecy of correspondence!) and materials can be used by SHOPPING ONLINE, including in other services and applications of SHOPPING ONLINE, in advertising or marketing materials posted on the resources of SHOPPING ONLINE on the Internet , as well as on other resources and websites on the Internet, to draw attention of other consumers to the International Trading Platform as a whole or to the goods and services of third parties, either by indicating a poster of messages and materials (the name of the Buyer and Seller will be indicated as a poster’s name, which he specified when registering or in the settings of his data in the Personal Cabinet) , or without it, without obligations to provide reports on usage  of such messages and materials, with no need to get special permission from the Buyer and without payment of royalty remuneration on a worldwide basis for an indefinite period of time, with the right of SHOPPING ONLINE to entitle third parties to use such messages and materials.

2.5. The Buyer and the Seller agree that their reviews and ratings may be published and used by SHOPPING ONLINE on the International Trading Platform or on the websites of third parties without  additional consent of the Buyer and the Seller. At the same time, reviews and images attached to it are published and used "as is" with keeping a poster's grammar and punctuation, logged in as the Buyer and Seller in the Personal Cabinet. The Buyer and the Seller are responsible for accuracy of information contained in their reviews.

2.6. The Seller agrees that his posted materials (ads, goods) can be published and used by SHOPPING ONLINE on the International Trading Platform or on the websites of third parties without the Seller’s additional consent. In this case, ads for  sale of goods and services and the images attached to them, video files or links to them are published and used "as is" with keeping poster’s grammar and punctuation, logged in as the Seller in the Personal Cabinet. The Seller is responsible for accuracy of information about goods and services contained in materials posted by him in accordance with current legislation of the Russian Federation and other countries.

2.7. SHOPPING ONLINE provides authorized Sellers and Buyers with technical capacity to place information on the International Trading Platform in the format of ads and goods (digital goods) in displyed product categories. SHOPPING ONLINE provides all users (regardless of authorization) with technical capacity for searching and viewing ads on the International Trading Platform for the purposes provided for in these rules. SHOPPING ONLINE automatic algorithms process the web requests to provide relevant information in search results.

3. Registration on Website

3.1 Only registered Buyers and Sellers may check out, post goods and insert advertising on the International Trading Platform, while the Buyer and Seller are entitled to be registered on the website only once, i.e. they can have just one Personal Cabinet.
3.2. SHOPPING-ONLINE is not responsible for accuracy and correctness of the information provided by the Buyer and Seller on registration. 
3.3. The Buyer registered on the International Trading Platform gets individual identification by confirming an e-mail address sent by SHOPPING-ONLINE to the mailbox specified in the Personal Cabinet. The Buyer’s individual identification avoids unauthorized actions of third parties on behalf of the Buyer and opens an access to additional services. An access code (password) transfer by the Buyer to third parties is prohibited. 
3.4. The Seller registered on the International Trading Platform gets individual identification by confirming an e-mail address sent by SHOPPING-ONLINE to the mailbox specified in the Personal Cabinet. The Seller’s individual identification avoids unauthorized actions of third parties on behalf of the Seller and opens an access to additional services. An access code (password) transfer by the Seller to third parties is prohibited. When the Seller submits an application in the Personal Cabinet for assigning a status to the store, SHOPPING-ONLINE reserves the right to request from the Seller additional documents confirming a Legal Entity status in accordance with the law of the Russian Federation and other countries.
3.5. The Buyer is responsible for all possible negative consequences in case of an access code (password) transfer or its theft in the absence of licensed means of information protection on the computer device from which authentication was performed in the system of the International Trading Platform or other cases, as well as  transfer of login credentials of the Personal Cabinet to third parties.
3.6. The Seller is responsible for all possible negative consequences in case of an access code (password) transfer or its theft in the absence of licensed means of information protection on the computer device from which authentication was performed in the system of the International Trading Platform or other cases, as well as  transfer of login credentials of the Personal Cabinet to third parties.

4. Checkout on the International Trading Platform

4.1. The International Trading Platform is intended for realization of Goods by Sellers, their delivery by Sellers to the Buyer, as well as SHOPPING-ONLINE services for posting and advertising Sellers’ goods and services on the International Trading Platform. 
4.2. By ordering Goods on the International Trading Platform which are sold by the Sellers, the Buyer within the framework of sales contract enters into contractual relations directly with the Seller who sells Goods and delivers Goods on his own under the terms of agreements reached between the Seller and the Buyer. Payment acceptance from the Buyers for  Goods purchased on the International Trading Platform is made by SHOPPING-ONLINE under the Offer Agreement for services (royalty remuneration). 
4.3. Mutual settlements with the Buyer for Goods purchased by him on the Trading Platform are performed by SHOPPING-ONLINE in his own name or in the name of the direct Seller on behalf of the latter.
4.4. The Buyer may refer to the information about the Seller of Goods at the time of  Checkout.
4.5. Shipping of any Goods purchased by the Buyer through the International Trading Platform is carried out by the Seller.
4.6. Prior to Checkout the Buyer shall get aware of all the terms of  SHOPPING-ONLINE Services, as well as acquisition of Goods on the International Trading Platform. At the same time, obvious errors, including misprints made in description of Goods or Service are not legally binding.
4.7. Checkout on the International Trading Platform means the Buyer's consent to all essential terms for provision by the Seller of delivery services and / or essential terms for  Goods sale by the Seller through the International Trading Platform, as well as essential terms for provision of SHOPPING-ONLINE services. 
4.8. Essential terms and conditions of a contract for Goods sale concluded by the Buyer, and also of a contract for delivery services with the Seller are specified in Goods description posted on the International Trading Platform provided in Checkout form, as well as in these Instructions.
4.9. By finalizing a purchase on a website, the Buyer agrees that SHOPPING-ONLINE entrusts the execution of contracts for sale and delivery to the Seller, remaining herewith as responsible for  performance of his obligations under the Offer Agreement for services (royalty remuneration) with the Seller.
4.10. The Buyer agrees that:

• registration data (including personal data) are provided by him voluntarily; 
• registration data (including personal data) are transmitted in electronic form through open datalink interface;
• registration data (including personal data) are transmitted to SHOPPING-ONLINE for the purposes specified in these Instructions and can be transmitted to third parties for the same purposes;
• registration data (including personal data) can be used by SHOPPING-ONLINE for promotion of goods and services, by making direct contacts with the Buyer through data links;
• registration data (including personal data) can be used by SHOPPING-ONLINE in order to send to the Buyer promotional material and information over telecommunication network, including online, in accordance with Article 18 FZ ‘On Advertising’ dated 13.03.2006;
• for the purpose of additional fraud protection, the registration data indicated by the Buyer (including personal data) may be transmitted to the bank that performs payment transactions for Checkout on the International Trading Platform; 
• the Buyer’s consent to process his registration data (including personal data) is indefinite and can be revoked by the Buyer or his legal representative by submitting a written application to SHOPPING-ONLINE.

4.11. By finalizing an Order the Buyer agrees that he:

a) makes aware of  these Instructions provisions;
b) understands in full these Instructions as well as the subject and terms of a contract for Goods delivery services along with a contract for the sale of Goods concluded with the Seller through the International Trading platform;
c) understands in full the meaning and consequences of his actions related to conclusion and execution of a contract concluded with the Seller for Goods delivery services along with a contract for the sale of Goods concluded with the Seller through the International Trading Platform.

4.12. By finalizing an Order on the International Trading Platform, the Buyer agrees to receive: (a) emails/push notifications that SHOPPING-ONLINE may send to the Buyer; (b) messages (SMS) to the phone number indicated by the Buyer, as well as (c) a call with a proposal to rate the service of the International Trading Platform to the phone number indicated by the User.
4.13. SHOPPING-ONLINE may block the Buyer's ability to make an Order in case of repeated cancellation of Orders finalized by the Buyer, and also in case of violation by the Buyer of these terms conditions.
4.14. SHOPPING-ONLINE may block the Seller’s ability to post Goods, advertisements  or services in case of repeated violations by the Seller of these terms conditions, or in other cases under the applicable law of the Russian Federation and other countries.

5. Price and Payment

5.1. An indispensable condition for Checkout on the International Trading Platform is conclusion of a contract for delivery of Goods posted on the International Trading Platform between the Buyer and the Seller.
5.2. For purposes of a single Order, the Buyer may conclude a contract for delivery of  Goods of several Sellers, with simultaneous conclusion of several contracts for sale in respect of Goods selected by the Buyer. At the time of Checkout the cost of courier delivery is set by the Sellers.
5.3. Ownership of Ordered Goods passes to the Buyer from the moment of actual transfer of Goods to the Buyer and payment by the latter of the full cost of Goods along with Goods delivery services. The risk of accidental loss or damage to Goods passes to the Buyer from the moment of actual transfer  of Goods to the Buyer.
5.4. Prices of Goods are set by the Sellers, the prices for shipping service are set by the Sellers unilaterally and are indicated on the International Trading Platform, the percentage (royalty remuneration) for provision of services to the Seller is included in Goods price and is fixed by SHOPPING-ONLINE.
5.5. The price of Goods is fixed by the Sellers in rubles of the Russian Federation, US dollars, euros of the euro region and in other foreign currencies and includes value added tax in accordance with the Tax Legislation of the Russian Federation and other countries.
5.6. The final Price of Goods is determined by a sequential action on Goods Price of discounts as follows: 

      5.6.1. Promotional discount;
      5.6.2. Loyalty card based discount (under development).

5.7. The loyalty card based discount can be used only through the Personal Cabinet. This requires to finalize orders by entering the International Trading Platform under your own credentials specified in the profile of the Personal Cabinet. The loyalty card based discount is linked  to a specific Personal Cabinet, as it is calculated on the basis of purchases made through it. In case of re-registration on the website, the purchase history and a loyalty card based discount are not transferred from an old Personal Cabinet to a new one. Statistics of orders in the new Personal Cabinet is zero-based. You can use a discount only through the Personal Cabinet in which it is formed (under development).
5.8. The Buyer who checks out an Order on the International Trading Platform gets an opportunity to choose a payment option in accordance with methods provided for by the International Trading Platform. 
5.9. A contract for the sale of Goods presented on the International Trading Platform is concluded with the Seller who posted an offer of Goods on the International Trading Platform. Payment is made in favour of SHOPPING ONLINE, acting on behalf of the respective Seller as to accepting funds for payment for Goods through  an authorized payment processor or an electronic funds operator and being a payment recipient as the Seller’s representative.
5.10. In accordance with the terms of these Instructions, a check in electronic form is sent to ‘Orders/Completed Orders’ section of the Personal Cabinet. In case of disagreement with the proposed form of a check transfer to the Buyer, it is required to provide an e-mail address at the time of Checkout.

6. Rights and Obligations of the Parties

6.1. SHOPPING-ONLINE undertakes:

6.1.1. To process the Buyer's personal data under the applicable law and in accordance with SHOPPING-ONLINE Policy as regards to personal data processing and security.
6.1.2. In case of achieving the purpose of  the Buyer's personal data processing, SHOPPING-ONLINE undertakes to stop the personal data processing or ensure its termination (if the personal data is processed by another person acting on behalf of SHOPPING-ONLINE) and to destroy the personal data or to ensure their destruction (if the personal data is processed by another person acting on behalf of SHOPPING-ONLINE) within the period of thirty days from the date of achieving the purpose of the personal data processing, unless otherwise provided by the contract, the party to which, the beneficiary or guarantor of which is the Buyer, or by another agreement between SHOPPING-ONLINE and the Buyer.
6.1.3. In case of withdrawal by the Buyer of his consent to the personal data processing, SHOPPING-ONLINE undertakes to stop their processing or ensure the termination of such processing (if the the personal data is processed by another person acting on behalf of SHOPPING-ONLINE) and if the personal data storage is no longer required for the personal data processing, to destroy the personal data or to ensure their destruction (if the personal data is processed by another person acting on behalf of SHOPPING-ONLINE) within the period of thirty days from  the date of receipt of the said review, unless otherwise provided by the contract, the party to which the beneficiary or guarantor is the Buyer.

6.2. SHOPPING-ONLINE in entitled to:

6.2.1. Change these Instructions unilaterally by posting them on the International Trading Platform located at the following URL: https://shopping-online.store. All changes come into force immediately after posting, and are considered to be reported to the Buyer and the Seller from the moment of such posting.
6.2.2. Record telephone conversations with the Buyer. In accordance with paragraph 4 of Art. 16 of FZ ‘On Information, Information Technologies and Information Protection’, SHOPPING-ONLINE undertakes: to prevent attempts of unauthorized access to information and / or its transfer to persons who are not directly related to performance of Orders, to detect and suppress such facts in a timely manner, as well as to interact with structural subdivisions of state bodies in the framework of law enforcement authorities in accordance with Federal Law N 144-FZ ‘On Law Enforcement Intelligence Operations’ dated 12.08.1995 in order to prevent fraud and economic crimes. 
6.2.3. Without the Buyer’s consent, transfer his rights and obligations to fulfil  his liabilities owed to the Buyer to third parties.
6.2.4. SHOPPING-ONLINE is entitled to require from the Buyer 100% prepayment of ordered goods. SHOPPING-ONLINE may refuse the Buyer in Checkout and in provision of Goods delivery services by the Seller in the absence of such payment.
6.2.5. SHOPPING-ONLINE is entitled to notify the Seller to avoid  performing door-to-door delivery of Goods, including without 100% prepayment of ordered Goods, to the address indicated by the Buyer at the time of Checkout, and to transfer Goods by delivering to the Pick-up point indicated by the Buyer
6.2.6. Cancel an Order with a non-cash payment within 10 minutes from the moment of its checkout in case of non-receipt of payment.
6.2.7. Set a limit on the amount of Goods simultaneously delivered by the Seller to the Buyer.
6.2.8. Use ‘cookies’ technology. ‘Cookies’ do not contain confidential information and are not transmitted to third parties.
6.2.9. Get information about web-visitor ip-address 
https://shopping-online.store. This information is not used to identify a visitor and is not transmittable to third parties.
6.2.10. Send advertising and information messages to the Buyer through e-mail and text messages about discounts, promotional actions, new arrivals, etc. The frequency of mailing is determined by SHOPPING-ONLINE independently and unilaterally.
6.2.11. Cancel unilaterally the Buyer's Order in case of violation by the Buyer of clause 6.3.3. of these Instructions.
6.2.12. Set a limit on the amount of ordered goods for one day of delivery by the Seller.
6.2.13. Change the terms of Promotional actions posted on the website of the International Trading Platform shopping-online.store unilaterally without the Buyer’s consent, by posting such changes on the website of the International Trading Platform shopping-online.store.
6.2.14. SHOPPING-ONLINE may notify (ask) the Seller upon delivery of the prepaid order to demand from the Buyer a code for an order receipt displayed in the Buyer’s Personal Cabinet. If the Buyer does not present a specified code, the Seller may refuse to release goods to the Buyer at the place of delivery in conformity with the contract for the goods delivery concluded  between the Seller and the Buyer.
6.2.15. Withdrawal of these Instructions can be performed by SHOPPING-ONLINE at any time, but this is not reason for repudiation of SHOPPING-ONLINE and other Sellers posting Goods on the Trading Platform under already concluded contracts.

6.3. The Buyer undertakes:

6.3.1. Prior to a Contract conclusion, to make aware of the content and terms of these SHOPPING-ONLINE Instructions, prices of Goods offered on the Trading Platform along with a procedure and terms of Goods delivery by the Seller.
6.3.2. In fulfillment by SHOPPING-ONLINE and the Sellers of their obligations to the Buyer, the latter should provide all the necessary data that expressively identify him as the Buyer, and being sufficient for delivery by the Seller of the Goods paid for by him.
6.3.3. To pay for ordered Goods and their delivery in accordance with these Instructions.
6.3.4. To avoid using Goods ordered on the International Trading Platform for entrepreneurial purposes, if there are no documents confirming the right to conduct such activities under the law of the Russian Federation and other countries.

6.4. The Buyer is entitled to:

6.4.1. Refuse to receive e-mail and text messages by clicking on the link in "Unsubscribe" letter.

7. Delivery and Return of Goods

7.1. The Goods delivery to the Buyer is performed by the Seller under the terms agreed by the Parties when confirming a Order by a SHOPPING ONLINE agent and under the terms set forth in these Rules. If the Buyer fails to receive an order within the period agreed with the Seller, SHOPPING ONLINE is entitled to cancel such order without additional notification to the Buyer, while the Seller shall make compensation to the Buyer at his own cost and expense. If an Order is prepaid, the money are returned to the Buyer by the Seller within the period established by law at his own cost and expense.
7.2. After the Order receipt by the Buyer, claims to the quantity, completeness and type of the Goods are not accepted.
7.3. Goods delivery by the Seller to the Buyer is performed to the place specified by the Buyer. As a place of delivery, the Buyer can state the address of a Pick-up Point (territorial postal service), postamata or other address, in this case it is the door-to-door delivery  of Goods.
7.4. Door-to-door delivery can be performed to the address specified by the Buyer in an Order. An Order transfer  to the Buyer and settlement of accounts between the Buyer  and the Seller's representative performing the delivery is possible only in buildings.
7.5. Inspection of ordered Goods along with all mutual settlements for the door-to-door delivery between the Buyer and the Seller's representative performing the delivery, are made within at least 20 minutes. Inspection of ordered Goods in Pick-up points (territorial postal services) is not limited in time.
7.6. Door-to-door delivery:

7.6.1. The ordered items arrive in original packaging and transparent bags. The Order Delivery by the Seller to the Buyer is performed in transport containers in accordance with requirements for transportation and the rules of companies of the Russian Federation and other countries that supply and deliver goods to the Buyers..
7.6.2. After full payment of the order and delivery, the Buyer may, in the presence of the Seller's representative who performs the delivery, open the package and check  Goods for integrity, absence of defects and correctness of the enclosure.
7.6.3. In the event that the Buyer discovers a violation of goods integrity, factory defects or other visually determined defects of the goods, including non-compliance of the delivered goods with the order, the Buyer informs about the detected defect by sending a message to the following e-mail address: support@shopping-online.store and by sending a message to the Seller.

7.7. Delivery to  Pick up Point  (territorial postal service):

7.7.1. Ordered items from the Seller are received in original packaging and  transparent bags (with the exception of used goods) and postal packaging of the company which performs delivery, or other packages.
7.7.2. At the time of the order receipt, the Buyer may, in the presence of  the Seller’s representative (a postal worker or a pick up point worker), open the package and check  goods for integrity, absence of defects and correctness of the enclosure.

7.8. In case of the Buyer’s refusal from Goods (Return), the Seller shall return the amount of money to him within ten days from the date of return of goods and  respective claiming. The amount of money paid by the Buyer is subject to refund, except for the Seller's expenses for return consignment of goods from the Buyer.
7.9. All claims for goods sent by the Seller who is registered on the International Trading Platform, should be sent by the Buyers to e-mail address: support@shopping-online.store or by a registered letter to the following address: Kaliningrad, 236029. In case of sending a claim by e-mail, the Buyer agrees to receive a response to such a claim also in electronic format.
7.10. In the event that SHOPPING ONLINE is not the Seller of Goods, the Buyer is entitled to send a message to the following e-mail address: support@shopping-online.store or contact the Seller directly.

8. Force majeure 

8.1. SHOPPING-ONLINE is exempt from liability for full or partial non-fulfillment of its obligations in accordance with these Rules, if this failure was caused by force majeure circumstances that arose after the Buyer and the Seller accepted the terms of these Terms conditions. ‘Force Majeure Circumstances’ means extraordinary events or circumstances that could not have been foreseen or prevented by available means. Such extraordinary events or circumstances include, but not limited to: strikes, floods, fires, earthquakes and other natural disasters, wars, hostilities, actions by Russian or foreign government authorities, and any other circumstances beyond reasonable control. 

9. Other conditions

9.1. All regulatory and legal documents posted on the website regulating the activities of the international trading platform SHOPPING ONLINE are an integral part and complement each other, namely:

Privacy policy
Public offer
Rules for posting
Sales rules