Orders & Refunds

Because digital products are delivered electronically and cannot be physically returned, a product of proper quality is not refundable once download access has been granted. Please review the description, file formats and license terms on the product page before buying.

When a refund or replacement is possible

• the downloaded files are damaged and cannot be opened;
• the product content does not match the description on the site;
• you paid but never received access to the product.

How to request it

1. Email support@realityscan.ru (or use the request form in the Help Center).
2. Include the order number and describe the problem; screenshots help.
3. We respond within 10 business days. Refunds are issued to the same payment method used for the purchase.

Full terms are set out in the Public Offer published on the site.